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testimonials

UPDATED:

11/12/14

Mr & Mrs Gray, Essex

Spa move

We would like to thank you for all your help and kindness in what has been a stressful house move. Hot Tub assist have accommodated our date at very short notice, and due to the nature of the move, your guys worked in the dark after their long day to get our Hot tub to our new house.your guys worked in the dark after their long day. We cannot thank you all enough

Please pass on our gratitude to those lovely men who worked cheerily and professionally in difficult conditions.

We cannot thank you all enough and look forward to working with you in the future for all our Hot Tub maintenance needs

07/11/11

Mr & Mrs Earl, Chirk

Gold Service

As discussed, Matt had atrocious weather to cope with whilst replacing the lid and completing a gold service, but did so with a smile and some good advice.

My wife says he is the first technician who hasn't emptied the tea bag jar. He was very professional, courteous and an excellent ambassador for HTA. We are really pleased with the service we have had. Thank you.

15/10/14

Mr & Mrs Middleton, Reading

Could you also relay to our delivery team, our thanks and appreciation for the kind and courteous manner that they installed our spa, and for their attention to detail and advice. 

Also to your back-office staff for keeping us up to date with the delivery plans, and for bearing with us over the delays due to our building schedule

05/11/13

Mr Kinns

"Just some feedback on your product support and moves teams. I have been dealing with Kelly from your support team who is so helpful and knows the Hot Tub products inside out. Kelly also arranged a hot tub move for me. 

The team moving the hot tub were on the road at 5.30am had arrived at the location by 8.30am and on their way to the new location at 9.30am, the Hot Springs tub was on the new location by 12.00pm.The service provided by the moves team was first class, nothing was too much trouble and so care was taken as the hot tub had to be moved across a 3rd party's garden, just outstanding service. 

All I can say if you like a quality service with great customer support you need to contact Hot Tub Assist for any hot tub requirements. Thank You." 

30/07/13

Mr Long, Suffolk

"We had our Siberian 2003 hot tub serviced - excellent 'Gold' service by Matt" 

21/06/13

Mr & Mrs Filby, Suffolk

"Just wanted to express our thanks to everyone at HTA and especially Mark & Dan for the excellent delivery and installation of our Solano SX. We are delighted with the Hot Tub and the trouble free installation." 

08/03/13

Mr Palmer, Surrey

"The engineer came and most successfully sorted out my lights. Interestingly there were some not working I never knew existed. I wanted to express my delight at the very excellent, efficient and courteous service of your engineer. Your company is to be complimented."

13/02/13

Mr Lever, Cheshire

"Can I pass on my thanks to Andy who recently serviced our hot tub. He has visited us a few times now and has always delivered excellent service."

10/01/12

Mrs Barker, Leicester

"I just wanted to email to say a huge thank you to andy who came out today and worked very hard to make my hot tub functional again 

Having a disabled child who has a tendency to break things has meant it was in a bit of a state 

I can not explain how much a difference having the hot tub back in use will make to out family. 

Once again thank you andy for being so tenacious at getting it as good as possible as well as being very patient and polite." 

09/04/11

Mrs Riches, Bury St Edmunds

"The guy who came to commission the tub last Thursday, I think his name was Pete, is an absolute asset to yourselves, he was knowledgeable, so very patient and a wicked sense of humour too!!" 

25/01/2011

Mr & Mrs Kortegas, Daventry

"I just thought I would take this opportunity to thank all of you there at Hot Tub Assist for the recent dealings we have had in regards to our Tiger River spa. I can highly recommend your company to anyone needing assistance with a Hot Tub from my experiences over the last few months. 

I first got in touch with Hot Tub Assist when my 2003 Tiger River Spa developed a crack in the Shell which needed repair under warranty, one simple phone call was all that was required to set things in motion, Hot Tub Assist took care of everything arranging with us to collect the spa and take it away for repair, keeping us fully informed at all times as to progress of the repair. All works that Hot Tub Assist have carried out for us have been carried out to a very high standard. 

I only wish other companies offered this level of after sales service it really is a rarity these days to find a company that would go to the lengths Hot Tub Assist have to ensure customer satisfaction, truly a first rate experience in every way. 

Once again I thank you all at Hot Tub assist for everything you have done for us." 

10/09/2010

Mr Cripps, Derby

Gold Service

"Just a quick e-mail to thank you so much for the Gold Service administered to my Hotspring Prodigy hot tub. Although I think I have performed the maintenance checks reasonably well over the 4 years I have owned the spa, I began to get a niggle that perhaps it would be wise to get a full check up and service. With all the trees near the tub I suspected that, over the years, it was inevitable that there would be a build-up of "crud" in the system. The Gold Service indeed proved this to be the case. 

To know that everything is running well and at optimum, for the age of the equipment, is very re-assuring and I know too that there will be many more years of enjoyment to be had now that the service has been carried out. 

So, thank you again and a special thanks to Andy who gave me invaluable information and performed the service with great professionalism." 

17/08/2010

Mr Anderson, IP11

Gold Service

"Just like to say that your service technician, Matthew, did a first class job. Hot tub looks like new!" 

14/05/2010

Mr Elliott, Hertfordshire

Arctic spa owner.

"A very professional service, all the staff were polite and friendly would happily recommend to others." 

14/11/14

Mr & Mrs Wright, Great Yarmouth

Spa Delivery

Just like to say a big thank you to the 2 guys who came to deliver and install our new hot tub yesterday! They were both very polite and helpful, and also very experienced with regards to the product.

We haven't used the tub yet but are certainly looking forward to it! Once again a big thank you, we are very pleased with our hot tub.

11/06/14

Mr & Mrs Cunningham

Spa Delivery

Andy and Tim who delivered our hot tub were absolutely lovely and explained everything really well.

02/02/14

Mr & Mrs Angus

"Our hot tub had been out of action for some time and we could not find anyone in our local area to fix it. I searched the internet for a company that covered Cumbria and we came across hot tub assist, I emailed them and got a reply on the same day. 

We were over the moon when they said they would book us in and come and have a look. Our tub needed a few new parts, it is a dynasty spa and we The parts are not easy to source, but HTA managed to get them understand the parts are not easy to source, but HTA managed to get us the new parts, and matt came back to fit them.Your company was so well organised between all of the staff and professional throughout. We are know enjoying our hot tub once again. 

I have no hesitation in using HTA again and recommending them to all." 

13/08/13

Mr & Mrs Moore

"The delivery guys were amazing .For some reason we had completely mis-measured the gap that was required to fit the tub into and I feared that the tub would get taken away, but they decided to use the crane. Fantastic! It worked a treat." 

24/06/13

Mr & Mrs Phillips, Wiltshire

"Hi, we just wanted to pass on our thanks to the guys who delivered the Spa on Thursday. They were fantastic and we were really impressed with their efficiency and the fact that they kept everything tidy as they went!! A very unusual experience but much appreciated." 

11/04/13

Mr Burton, Solihull

"I own a Sovereign Hot Springs Spa. On draining the hot tub for the first time, the drain valve on the main out let was damaged (must have happened in transit I would imagine). Making a telephone call I spoke to a very kind and helpful lady called Kelly Hoy. Kelly couldn't have done enough for me! Sending several emails and keeping me updated until the part arrived today. 

I'd just like to say, how pleased I am with Kelly for all her help and how very professional the company is, I would have no hesitation in recommending friends and family to buy a hot springs spa, knowing you have excellent after sales service." 

04/03/13

Mr Colby, Lancashire

"Could you please pass my thanks to Andy for the excellent job he did, he was a very pleasant guy and very professional and would recommend him to anyone who needs help with their hot tub, it is now up and running again perfectly." 

23/08/12

Mr Wood, Chesterfiled

Service Agreement

"I signed-up for the service agreement and had my first gold service last week and would highly recommend it! 

Andy did an excellent first class job on my Pulse DL 2011 spa." 

23/04/11

Mr Anderson, Ediesborough

"My Grandee is simply the best! 

At the end of the day it’s the perfect way to un-wind & relax. The installation team were brilliant, making everything simple & virtually hassle free. 

A purchase that can only help to improve the value of the property." 

01/04/2011

Mr Hodgson, Shropshire

"I have just had Andy your engineer out to sort my hot tub out. Although I had to part with money for parts that were broken due to age etc I would like to thank Andy for being so helpful, honest and a credit to your company. 

He has saved my daughters 11th birthday hot tub party!!! 

Many thanks to Andy again" 

12/11/2010

Julie and Andy Richards, West Midlands

"Andy has worked so hard to resolve our problem, working over and above my experiences with tradespeople. He obviously takes pride in his job and is a great ambassador for your company. 

Excellent communicator, polite, hardworking and he's always so happy!" 

20/08/2010

Mr Costin, Kent

Spa Delivery

"Just a quick note to congratulate the two guys that delivered the tub yesterday. Please pass my thanks and gratitude for a job well done. 

They were very professional and totally committed to ensuring the tub was delivered to my complete satisfaction. Regarding the ramp that was manufactured on site, I think Evil Keneval would be proud of it! 

Well done all." 

26/07/2010

Mr Steve Davies, Oxted

Spa Delivery

"Thank you very much to everyone involved in the safe arrival and installation of our new tub. 

To Kelly for organising the installation date and Jason and Andy for their sterling efforts to install last night. 

My experience from start to finish has been first class."