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troubleshooting guide

UPDATED:

Should you experience any problem whatsoever, please do not hesitate to contact us for some free advice.

Here are some tips to help you to diagnose and rectify some of the more common new owner teething problems yourself, if you choose to do so:

Problem Probable causes Solutions
Entire spa is inoperative
  • Power failure
  • GFCI tripped
  • Heater high-limit thermostat tripped

  • Spa lock activated
  • Check power source
  • Reset GFCI; call for service if it will not reset
  • Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset, check for clogged filters. If tripping continues, call for service.
  • Deactivate spa lock
Spa does not heat; jets and lights operate (Green logo "Ready" and Blue logo "Power" indicators are blinking)
  • Integrated pressure switch open

  • Circulation pump thermal cut-off tripped
  • Check for clogged filters, integrated pressure switch will reset when the flow of water through the heater has been restored. Call for service if the heater trips frequently.
  • Check for clogged filters or air locks in plumbing. Disconnect power to the spa, allow circulation pump to cool. Circulation pump thermal cut-off will reset when pump has cooled and power is reapplied. Call for service if circulation pump thermal cut off trips frequently.
Jets weak or surging
  • Spa water level too low
  • Filters clogged
  • Comfort Control lever closed
  • Add water
  • Clean filters
  • Open Comfort Control lever
Light inoperative
  • Spa lock activated
  • Light wiring or assembly is faulty
  • Deactivate spa lock
  • Replace light assembly
Moto-Massage jet inoperative or erratic
  • Comfort Control valves closed
  • Filters Clogged
  • Open Comfort Control levers
  • Clean filters
Blue Logo "Power" indicator blinking
  • Heater high-limit thermostat tripped
  • Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset, check for clogged filters. If tripping continues, call for service.
Green Logo "Ready" indicator blinking
  • Temperature sensor problem
  • Disconnect power for at least thirty seconds. If blinking continues, call for service.