Bespoke Service Plan

Build your bespoke service plan

You can use our plan builder to configure a bespoke service plan. Choose between 2-12 services, of any choice, and spread the cost over 12 months.

Just provide your postcode, configure your plan and complete the direct debit mandate.

Spa Review Service

- 45 minutes of labour

- Test electrical components

- Test and treat water as required

See below for full details

Spa Refresh Service

- up to 2 hours of labour

- Test electrical components

- Test and treat water as required

- Drain and refill

See below for full details

Spa Revive Service

- up to 4 hours of labour

- Test electrical components

- Re-grease gaskets and O-rings

- Clean shell, filters and lid

- Drain and refill

- Test and treat water as required

See below for full details

Water Softener

- Required for customers with ACE

- Softens water by removing calcium

- Helps prevent rust and stains

- Improves rough/ dry skin

Spa Review

from £119*

  • Test electrical components

    • Ensures that all parts are performing optimally and any signs of defect or wear are identified early

  • Test water & treat as required

    • Chlorine and Scale Away is added; alkalinity/Ph levels are adjusted as necessary

Spa Refresh

from £199*

  • Full Spa Review (see below)

  • Drain & refill

    • Refresh the water with a drain and refill

Spa Revive

from £299*

  • Spa Review (see below)

  • Cleansing system flush

    • Helps break down biofilms that form on the spa’s internal pipework and provide bacteria with chlorine resistance

  • Vacuum/clean service department

    • prevents technical checks from being hindered

  • Re-grease gaskets/O-rings

    • silicone grease protects gaskets and O-rings (behind jets and diverters) against deterioration and failure

  • Clean shell, filters and lid

    • Spa’s shell is jet washed, scrubbed, rinsed and dried

    • Filters are de-greased with a chemical and jet washed

    • a water repellent and UV resistant polish will protect your lid from the elements

On applicable models

  • Descale/clean circulation pump

    • scale can affect a pump’s flow rate and potentially cause a pump to seize

  • Descale/clean Ozone injector

    • a blockage on the ozone injector reduces efficient removal of bacteria, and ozone retention by the injector can cause corrosion

Servicing Terms & Conditions

  • Labour charges

    • Spa Revive includes up to 4 hours of labour

    • Spa Refresh includes up to 2 hours of labour

    • Spa Review includes up to 45 minutes of labour

    • £30 surcharge applies to all services within a London postcode area (E, EC, N, NW, SE, SW, W, WC)

    • £41.50 surcharge applies to all services within London's Congestion Charge zone

    • Customers will be liable for any other surcharges e.g. parking

    • Any additional labour required on the day of the service will be charged at £24 per 15 minutes

  • Should component testing/inspection reveal that any parts require replacing or repair, our technician will explain what’s required and provide a quote, which will be subject to our usual parts and ongoing labour rates

  • If your spa's fault is covererd by manufacturer’s warranty or HTA’s Spa Shield protection, there will be no charge for any repair costs.

  • Due to a variety of possible conditions and factors, we are unable to guarantee that we will be able to complete any additional repair work on the day of the service. Subsequent visits will be subject our usual call-out charges (unless condition 3. above applies).

Chemicals, Parts & Accessories